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Aide pour commander sur Dominique Dutscher

Your personalised web offers you the following services:

User guide:





Frequently asked questions:

- How to find a product?
- How to request a quote online?
- How to order WITHOUT A WEB ACCOUNT?
- How to order WITH A PERSONNALISED WEB ACCOUNT?
- How to CREATE A WEB ACCOUNT?
- FAQs


How to find a product?

Rechercher un produit par gamme sur Dutscher.com

Find a product by line :

1 - Choose a chapter from our offer in the menu at the top of the page (ex: cell culture, screening, tubes or filtration...).
2 - Then choose a products line.
3 -Finally click the product's name of your choice.

Search a product by reference or keyword:

In the search field (under the products lines menu), please specify a Dominique DUTSCHER reference or a provider's reference, or a keyword likely to be in the product's designation.


How to request a quote online?

Demander un devis sur Dutscher.com

Once your products added to the basket, you can request a quote clicking the "quote request" button under the table containing your basket.

We inform your region's sales manager, so he can answer you as quickly as possible.


Note:This functionality isn't available once you are connected to your web account (with your login and password).


Le saviez-vous ?

Did you know?
Whether you already are a client Kisker or not, you can very simply order from www.dutscher.com
WITHOUT necessarily having a web account.



How to order WITHOUT A WEB ACCOUNT?

Commander sans compte web sur Dutscher.com

- Add your references to the basket using the express order button (at the top of the page) or viewing the products, searching them with the "search field". Click the "add to basket" button.
Ajouter au panier Dutscher.com
- To visualise the basket anytime, click the "review your order" button (located to the right of the page, in the basket box).

- To order, click the 'order" button (for a simple quote request, click the "quote request" button).

- In the second phase, confirm your order clicking the "order" button ("validate" button for a quote request) .

- Fill in the identification form: name, surname, company, delivery address, phone, fax.E967

- The bankcard payment is required for an order.


How to order WITH A PERSONALISED WEB ACCOUNT?

1. Log in with your login and password.

2. Add your references to the basket using the express order (top of the page) or viewing the products, searching them with the "search field". Click the "add to basket" button.

3. To visualise the basket anytime, click the "review your order" button (located to the right of the page, in the basket box).

4. To order, click the "order" button".
- To save the basket and modify it later, click the "order project" button.
- To make it a standard basket, click the "standard basket" button.

5. Once you have clicked the "order" button, you may fill in your intern order number. Confirm by clicking "order".


HOW TO CREATE A PERSONALISED WEB ACCOUNT?

Did you know?
Creating a personalised web account on www.dutscher.com can only be requested if you already are a Dominique DUTSCHER client and therefore have a client number (starting with the C letter).

In fact, the access to the services associated to this web account requires to already be part of our commercial data base, and to already have ordered from us (by fax, phone or online. See point B above: order without a web account).

The creating account request is done through the form below

Créer compte client sur Dutscher.com

You must fill in your client number .

Where to find it? On your last invoice or quote.
After examining your request and checking your sales conditions, we will email you the created account confirmation as quickly as possible.


Tableau de bord sur dominic dutscher.com

Your personalised web offers you the following services:

- Orders tracking: check the status of all the orders you made from Dominique DUTSCHER (by all means: fax, mail, email or online);

- My web order: check only the orders you have made online on www.dutscher.com ;

- My favourites: the management tool for your favourite references ;

- Standard baskets: allows you to create standard baskets ;

- Loyalty program.




FAQ

Perte identifiants

I would like to order from www.kisker-biotech.com , but I don't know my identifiers

- You can order WITHOUT A WEB ACCOUNT : click here for more information

- If you already have a web account but you forgot your access codes: we invite you to contact the webmaster to recover this information, by emailing: contact@kisker-biotech.com

We will send you your login and password within 24 hours


Passer une commande sur Dutscher.com

Why using a web account if it is not required to order from www.dutscher.com?

The web account allows you to have access to your negotiated prices and to personalised services : Click here to access the services details.


Perte identifiants

I have a personalised web account, but I have lost my access codes. What should I do?

We invite you to contact the webmaster in order to recover your password by emailing:

contact@kisker-biotech.com

We will send you your login and password within 24 hours.


Perte identifiants

I would like to create an account on www.dutscher.com. My client number is required, where to find it?

You'll find your client number on your last invoice or quote.

If you can't' find them, we invite you to contact the customer service



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